Privacy policy

Last updated: 11 March, 2026

Atelier Scents operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Atelier Scents is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to an individual.

We may collect the following categories of personal information depending on how you interact with our Services:

Contact Information

Name
Email address
Phone number
Billing and shipping address

Payment Information

Credit or debit card details
Payment confirmation
Transaction details

Account Information

Username and password
Preferences and settings

Transaction Information

Products viewed or purchased
Cart and wishlist items
Order history and transaction records

Customer Support Information

Messages or queries sent to us

Device Information

IP address
Browser type
Device information

Usage Information

How you interact with our website
Pages visited and time spent on our Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you
When you create an account, place an order, subscribe to updates, or contact us.

Automatically
Through cookies and similar technologies when you browse our website.

From service providers
Such as payment processors, shipping partners, and website analytics services.

From partners or third parties
Including marketing or advertising partners.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving Services

Processing and fulfilling orders
Managing your account
Shipping products
Managing returns or exchanges
Personalizing your shopping experience

Marketing and Promotions

Sending promotional emails or updates
Showing relevant advertisements
Informing you about new products or offers

Security and Fraud Prevention

Protecting against fraudulent transactions
Securing our website and payment systems

Customer Communication

Responding to your queries
Providing order updates and support

Legal Compliance

Complying with legal obligations
Enforcing policies and terms

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers

Shopify
Payment gateways
Shipping and logistics partners
Analytics and marketing tools

Marketing Partners
To help deliver relevant advertisements and promotions.

Legal Requirements
If required by law or to protect the rights and safety of our business, customers, or others.

Business Transfers
If the business is involved in a merger, acquisition, or restructuring.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to help provide and improve the Services.

Information submitted through our store may be shared with Shopify and other service providers who assist in operating the platform.

To learn more about how Shopify processes personal data, you can review the Shopify Privacy Policy at:

https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing any personal information.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we learn that a child has provided personal information, we will delete it promptly.

Parents or guardians may contact us to request deletion of such information.

Security and Data Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Receive a copy of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.