Refund policy

Last updated: 11 March, 2026

Atelier Scents takes pride in offering carefully crafted fragrances. However, in the rare event that you receive a damaged product, please review our return and refund guidelines below.

Returns & Refunds

1. Return Eligibility

Only exchange is allowed under specific conditions.

2. Exchange Eligibility (Damaged Products Only)

Exchange is accepted only if the product is received in a damaged or broken condition.

To be eligible:

The issue must be reported within 2 working days of delivery
An uncut unboxing video of the product is mandatory as proof
Without the unboxing video, the exchange request will not be accepted

📧 Email: shop.atelierscents@gmail.com
(Subject line: Exchange Request)

3. Non-Eligible Cases

Exchange will not be accepted in the following cases:

If the unboxing video is not provided
Used or opened products
Products that have been tampered with

4. Exchange Process

All exchange requests are reviewed by our team.

If your request is approved:

We will initiate the exchange process accordingly
Further instructions will be shared via email

Cancellation Policy

We understand that plans may change. Please review the cancellation terms below.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

2. Order Already Dispatched

Once an order has been dispatched, cancellation requests cannot be accepted.

Important Note

All exchange decisions are made at the discretion of Atelier Scents. However, we always aim to provide a fair resolution for our customers.

Contact Us

For any assistance related to exchanges or support, please contact us: